Support

Write to cnyldz@gmail.com with anything: a bug, a question, a screenplay that doesn't look right. Including your Mac's macOS version and, if you can, a short Fountain file that shows the problem helps a lot.

Questions

Where's my licence key?

(bought from our website) In the receipt email from Polar. Enter it in Ghostless ▸ Settings ▸ Licence. Everything except the coach works without one.

I'm moving to a new Mac.

On the old Mac, choose Settings ▸ Licence ▸ Deactivate on This Mac, then enter the key on the new one. Mac App Store copies need nothing: sign in with the same Apple Account.

The coach says it couldn't confirm this copy was bought.

For a Mac App Store copy, make sure you're signed in to the App Store with the account that bought Ghostless. For a copy from our website, check the licence key in Settings ▸ Licence. If a refund was made, the key stops working.

The coach says it has read all it can for today.

Each copy has a daily share of readings; it picks up again the next day. Your writing isn't affected.

What does the coach send, and where?

See the privacy policy. In short: only with the coach on, the text of the scenes it reads goes to TypeSafe's Jev through Ghostless's server, which keeps none of it.

How do I get an earlier draft back?

File ▸ Snapshots… lists your saved snapshots and the copy kept at the start of each day you worked. Compare shows what changed; Restore puts one back (and Edit ▸ Undo takes that back). The Mac's own version history is in File ▸ Revert To ▸ Browse All Versions.

Which files does it open?

Fountain (.fountain) and plain text, and Final Draft (.fdx) through File ▸ Import Final Draft. It exports PDF and Final Draft.

Requirements

macOS 14 Sonoma or later. The on-device explanations need a Mac with Apple Intelligence.

Refunds

Mac App Store purchases are refunded by Apple (reportaproblem.apple.com). Website purchases: reply to your Polar receipt.

Privacy

What Ghostless keeps, and what the writing coach sends, is in the privacy policy.